LINE Biz ID Website Privacy Policy

LINE Biz ID Website Privacy Policy

EffectiveSeptember 1st, 2020.

This LINE Biz ID Website Privacy Policy of PT LINE Plus Indonesia ("LINE Biz Site", "we", "us", or "our" as the context required) applies to the operations of LINE Biz Site that we offer through website and/or application service (“App/Web”  collectively the "Services"). This LINE Biz ID Website Privacy Policy (the “Policy”) provides the policies and procedures for collecting, using, and disclosing the information of each visitor to or user of the Services ("you", "your", or the “User” as the context required). This Policy describes what information we collect and what it is used for, we take protecting your privacy seriously, and we want you to understand exactly how and why we use your information. When using the Services, the Privacy Policy of LINE and this Policy shall apply. In the event of any conflict between this Policy and the Privacy Policy of LINE, this Policy shall prevail.

Please read this Policy carefully. Your use of the Services and/or registration will constitute your agreement to this Policy and evidence that you understand this Policy. If you do not agree to the terms and conditions of this Policy, please do not use our Services or register.

What Information We Collect

Information About Your Profile

We may collect personal information directly from you for providing the Services and other matters related to the Services. The personal information includes, name or display/user name, phone number, email address, your image, location, address, birthday, gender, and other information associated with your profile.

Information We Collect Automatically

We may automatically collect information about your use of the Services such as: access time; device ID or other unique identifier; IP address; mac address; language information; device name and model; locale and time zone; carrier provider; operating system information; your activities within the Services; and the length of time that you are logged in. We may also automatically collect information about your MID; display/user name; profile. We may combine this information with other information that we have collected about you.

How We Use Information We Collect

In general, we use, disclose or transfer the information we collect from and about you to provide and operate the Services, which includes responding to your requests, and providing customer service and technical support. We may also use information:

  • To enable us to provide customer service, and to respond effectively to your inquiries and claims;
  • To tailor the information that we may send or display to you, offer location customization, send you push notifications and alerts, and to otherwise personalize your experiences while using our Services;
  • Verify your identity and prevent spam or other unauthorized or illegal activity;
  • To better understand how users access and use our Services, both on an aggregated and individualized basis, in order to improve our Services and respond to User’s desires and preferences, and for other research and analytical purposes; and
  • For other purposes set out in this Policy.

How We Share Information

Service Providers

We may use, disclose and transfer the information we collect to third party vendors, service providers, contractors or agents who perform functions for the Services on our behalf.

Business Transfers

We may use, disclose and transfer the information we have collected to third party companies in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Third Parties and Partners

We may use, disclose and transfer the information to our third party partners, including advertisers and researchers. For example, if you post content that mentions one of our advertisers, we may share that content with them. Or, we may work with a researcher to analyze the content on a particular feed.

In Response to Legal Process

We also may use, disclose and transfer the information in order to comply with the law, judicial proceedings, court orders, subpoenas, or other legal processes. For example, we may share your IP address or other identifier, your location information, or any other information we have collected about you and your device.

To Protect Us and Others

We also may use, disclose and transfer information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of the Terms and Conditions of the relevant LINE Services  or this Policy, or as evidence in litigation in which we or the Services are involved.

Aggregate and De-Identified Information

We may also share aggregate or de-identified information about User with third parties for marketing, advertising, research or similar purposes.


We use cookies and similar local storage technologies.

A cookie is a small text file that is stored on your computer when visiting a website. This text file stores information that can be read by the website when visiting it again at a later date. Some of these cookies are necessary because otherwise the site is unable to function properly. Other cookies are convenient for the visitor: they remember your display/user name in a secure way as well as your language preferences. Cookies mean that you do not need to fill out the same information each time you visit a website.

We use cookies:

  • To help us maintain your session when you use Services and/or any additional services;
  • To enhance security of our systems;
  • To store your preferences and provide customized services to you; and
  • To help us understand how people use Services and to improve them.

Most internet browsers allow you to control whether or not to accept cookies. If, however, you deactivate cookies or limit the ability to set cookies, you may not be able to obtain the full benefit of the LINE Biz Site or access all of its functions, which may limit your overall user experience.

Retention of Personal Information

We will retain your personal information for a certain period of time, if there is a need to retain it pursuant to the our internal policy or the applicable laws and regulations.

Security of Personal Information

To fulfill our commitment to respect and protect your personal information and the confidentiality of your personal information, we have implemented appropriate technical and organizational security standards, including industry-standard safeguards to prevent unauthorized access or disclosure, misuse, alteration, or destruction of your information.

Because no method of electronic transmission or method of data storage is perfect or impenetrable, we cannot guarantee that your personal information will be absolutely safe from intrusion during transmission or while stored in our systems.

To help protect your privacy and the confidentiality of your personal information, we also need your help. Please notify and contact us in the event you suspect any unauthorized use of your account or profile or any other breach of security

Push Notifications/Alerts

We may send push notifications or alerts to your device. You can deactivate these messages at any time by changing the notification settings on your device or by clicking “unsubscribe” option in the emails that you receive from us.

Third Party Analytics

We may use automated devices and applications, included those offered by third parties to evaluate usage of our Services. We also may use other analytic means to evaluate our Services. We use these tools to help us improving our Services, performance and User experiences. The information collected may include unique device identifiers, device manufacturer and operating system, IP address, mac address, location, browser type, session start/stop time and user activity.

Third-Party Links

Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites.

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please send inquiry to

Changes to this Policy

This Policy is current as of the effective date set forth above. We may change this Policy from time to time, so please be sure to check back periodically.